Process

What we can do for you

Research doesn't have to be complex, but it has to be thorough: we will spend the time upfront with you to define a research program that aligns with your business objectives and delivers the insights you need.

Here is what we do:

Develop a research strategy and plan
Select the most appropriate methodology
Develop the content and design the study
Program any online questionnaires and publish them
Conduct focus groups or interviews if required
Collect and analyze the response data
Present results, outcomes and recommendations

Good quality research doesn’t have to be expensive, but it does have to be done right. Below are typical prices for a customer satisfaction research program.

Typical Pricing

# responses	Core	Expanded	Advanced	Price
100-150	√			$3,250
500-600	√	√		$5,950
1500-2000	√	√	√	$12,050

Core investigations generally provide you with feedback regarding your performance against key satisfaction measures that your customers consider to be important to them, and will also include general demographics of your customers/prospects

Expanded investigations provide a competitive assessment to compare yourself against the competition, and includes such things as media and purchasing habits, and provide a mechanism to gather customer feedback regarding your marketing materials, website, and product portfolio.

Advanced research programs cover everything in the Core and Expanded programs and add detailed analysis such as Key-driver analysis, customer segmentation and profiling, expanded demographics, and geographic mapping including Census and D&B data.

All research investigations are tailored to meet the customers specific requirements, we will design a program just for you. Contact us today to discuss how a CustomerCSI investigation can help your business grow.

contact us: info@CustomerCSI.com

tel: 1 800 898 5473